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Why publish this?

Firstly, we are a normal family with three children and we are lucky enough to go on holiday two or three times a year. So over the years we have been to a lot of places and the only ones that issues have arisen are with James Villas.

The reason though that I have taken the time out of my busy life to publish this is because of the appalling way in which James Villas treated injury to two of my children and a slash / stab wound to myself. Basically they did not want to know and in fact ignored it completely, I am guess they hoped it would go away. No chance if you treat customers like that!

The Villa

Portugal, 2018.

The problems

To follow.

Their response

Customer service correspondence to follow (or lack of)

Forced to claim

AIG

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